1. We guaratee all our display, modules, spare parts for TWO years.
2. We provide technology training for free, which contains the operation and maintenance training of the LED screens in the factory.
3. After warranty, we also can offer you the parts for replacement at our bottom price.
4. After sales, if you have any problem about our product, you can inform us by E-mail, we will reply you at once
when we get it and offer you a good solution to solve the problem.
5. We also could solve problems for you antil it recovers well by remote control!
1. We can assist the training and technical support for the customer in the factory, if the customer require so.
2. We could send our engineer to guide the installation to you. But the relavant cost should be paid by your esteemed company.
3. Our technicians will offer CAD Drawing to show how to install the LED Display rightly and fast, of course, if you need
X-Media has a perfect service system, including pre-sale service, in-sale service and after-sale service. To provide high quality service for our customers, we train every salesman with necessary product maintenance knowledge and organized a Technology Supporting Department with a group of excellent and professional engineers. Any problem you can contact us at any time you like.
Q1: What's the warranty of your LED Display screen?
A1: We have a 2-vear warranty for our led display screen, and 100,000 hourslife span of the led lamps .
Q2: What about your pre-sale service and post-sale service?
A2: For pre-sale service: we have a professional sales team and a 8 vears technical team who are willing to answer your question 24/7. We can offer a whole complete solution for your project ! For post-sale service: We can instruct you how to use, adiust the screens, and change the broken modules with spare parts. Also, we can send technicians to your country to solve problems. Mostly, our led display will not have big problems within warranty time !
Q3: Whats your payment term? How long it takes to delivery?
A3: We accept T/T and L/C, For both T/T and LC, At least 30% deposit in advance, and the rest 70% before delivery Our average Production time is 7-15 days, after receiving the deposit .
Q4: What's the control system?
A4: For synchronization control: We use Nova, Linsn Or Colorlight control system For asynchronous control: we use Onbon. or Xixun control system.
Q5: How can you ensure the led display product quality?
A5: Our led display screen quality is our core competence, for 10 years, what we rely on. We have each standard
In order to save you time avoid no necessary troubles,please follow the steps bellowing :
1, Dimension ( Width and Height)
2, Location of installation. ( picture is best)
3, Purpose. ( what are you going to do with the LED Curtain)
4, Star effect or video effect which you need.